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Privacy Policy

Qoosales.com (“Qoosales,” “we” or “us,”) has written this Privacy and Cookie Policy (“Privacy Policy”) to inform all visitors of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information. We may amend this policy at anytime.

This Privacy Policy applies to our site: https://www.qoosales.com. Qoosales is the controller of your personal data provided to, collected by or for, or processed in connection with your use of the Site. Entering the Sites constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Site.

HOW TO CONTACT US

Company Registration No. UEN: 53075552A

If you have any questions about this Privacy Policy, you may contact the Data Protection Officer at support@qoosales.com or write to us at Data Protection Officer, 151 Chin Swee Road #03-33 Singapore 169876, or call us at our Singapore direct telephone line +(65) 67379117.

WHAT INFORMATION WE COLLECT

  • Types of Information We Collect
    • Your name
    • Your billing and delivery address
    • Your e-mail address
    • Your phone (or mobile) number
    • Your credit/debit card number. We will not store your credit/debit card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
    • Information on how you are using our site
    • Your purchase/return information
  • When do we collect information?
    • You purchase, order, return or request information about our products and services from the site.
    • You create a qoosales.com account.
    • You connect with us regarding customer service via our customer service center, or on social media platforms.
    • You visit our site or participate in interactive features of the site.
    • You sign up for e-mails, mobile messages, or social media notifications from us.
    • You provide us with comments, suggestions, or other input.

HOW AND WHY WE COLLECT INFORMATION

  • Technologies Used
We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

  • Third Party Cookies
We send a "cookie" to your web browser. A "cookie" is a small data text file stored in the hard drive of your computer (if it so permits), which can be retrieved to identify you to Qoosales.com. We do this to: enable our systems to recognise your device and to provide features to you; remember the information that you have previously entered, enabling us to customise Qoosales.com to your preferences; and improve navigation and to collect aggregate information. These cookies will not give us any other personal information about you.
Your Internet Service Provider allocates an IP address to your computer or device in order for it to access the Internet. The IP address is considered to be non-personal information and it may be dynamic (changing every time you connect to the Internet) or it may be static (unique to your computer). We collect your IP address. We do this to: diagnose server problems; and report aggregate information and determine the fastest route from your computer to Qoosales.com.

  • Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.

WHAT DOES QOOSALES DO WITH YOUR PERSONAL INFORMATION?

We may use such information in the following ways:

  • Product and Service Fulfillment
    • Fulfill and manage purchases, orders, payments, returns, or requests for information, or to otherwise serve you.
    • Provide any requested services.
    • Marketing Purposes.
    • Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages. You may choose to stop receiving or change the frequency of email, direct mail, phone and mobile marketing communications. If you do not want to receive e-mail or other mail from us, please adjust your user account preferences or use the unsubscribe function on marketing materials.
  • Third party service providers
    • Qoosales.com may need to share your information with certain third parties to perform services on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.
  • Internal Operations
    • Improve the effectiveness of our site, mobile experience, and marketing efforts.
    • Conduct research and analysis, including focus groups and surveys.
    • Perform other business activities as needed, or as described elsewhere in this policy.
  • Fraud Prevention
    • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
  • Legal Compliance
    • To assist law enforcement and respond to subpoenas.

HOW SECURE IS MY PERSONAL INFORMATION?

We shall take reasonable measures to ensure the confidentiality and security of the personal information and to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

UPDATING YOUR INFORMATION

You must make sure that the details you provide us with are correct and complete. You must inform us of any changes to the information you have provided. You can do this by logging into your user account.



This PRIVACY POLICY was last revised and updated on 18 June 2020.